tk1921 Privacy Policy

01 Information We Collect

tk1921 collects personal data in a number of ways, depending on how you interact with the platform. We collect only the information that is necessary to provide our services, maintain the security of the platform, meet our responsible gaming obligations, and comply with applicable legal requirements.

1.1 Information You Provide Directly

When you register a player account, make a deposit, request a withdrawal, contact our support team, or respond to a promotional communication, you provide us with personal data directly. This includes:

• Identity data: Full legal name, date of birth, nationality, and gender.
• Contact data: Email address, mobile phone number (including mobile financial service numbers for bKash, Nagad, or Rocket), and residential address.
• Account credentials: Username and encrypted password. tk1921 does not store passwords in plain text.
• Financial data: Bank account details, mobile financial service account references (bKash, Nagad, Rocket, Upay), and transaction history in Bangladeshi Taka (BDT).
• Verification documents: Copies of national identity card, passport, driver's licence, or utility bill submitted for KYC verification purposes.
• Support communications: Records of any correspondence you initiate with the tk1921 support team, including the content of messages and any attachments provided.

1.2 Information Collected Automatically

When you access and use the tk1921 platform, certain technical and behavioural data is collected automatically through standard web technologies. This includes:

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage data: Pages visited, time spent on each page, game sessions initiated, bets placed, sports markets viewed, navigation path through the site, and session start and end times.
• Transaction logs: Timestamped records of all deposits, withdrawals, bonus activations, and in-game transactions associated with your account.
• Cookie and tracking data: Data collected through cookies and similar technologies as described in Section 5 of this policy.

1.3 Information Received from Third Parties

In limited circumstances, tk1921 may receive personal data about you from third-party sources in order to fulfil its obligations. These sources include:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) for the purpose of confirming deposit and withdrawal transactions.
• Identity verification and KYC service providers used to authenticate the documents you submit.
• Fraud prevention and anti-money-laundering screening services used to verify account activity against known risk indicators.

02 How We Use Your Data

tk1921 uses the personal data we collect for clearly defined and legitimate purposes. We do not use your data for any purpose beyond those described in this policy without first obtaining your explicit consent. The primary purposes for which we process your personal data are as follows:

tk1921 does not use automated decision-making processes that produce legally significant effects on your account without human oversight. Where automated systems flag an account for review (for example, as part of fraud screening or responsible gaming monitoring), the outcome is always reviewed by a member of the tk1921 compliance or support team before any action is taken.

03 Legal Basis for Processing

tk1921 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Much of the data processing carried out by tk1921 is necessary to perform the contract between you and the platform — specifically, to provide you with a registered player account, to accept and process your deposits and withdrawals, and to deliver the gaming and betting services you have subscribed to.
• Legal obligation: Certain processing activities are required by applicable law. These include KYC and age verification obligations, anti-money-laundering (AML) monitoring, and the retention of financial transaction records for regulatory audit purposes.
• Legitimate interests: tk1921 processes certain categories of data on the basis of its legitimate business interests, provided those interests are not overridden by your rights and interests. These include fraud prevention, platform security, responsible gaming monitoring, and the improvement of platform services.
• Consent: Where processing is not required by contract or law, and where it is not covered by legitimate interests, tk1921 will seek your explicit consent. This applies primarily to direct marketing communications (including promotional offers and bonus notifications sent via email or SMS). You may withdraw consent for marketing communications at any time by contacting the support team.

04 Data Sharing & Third Parties

tk1921 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only where necessary to deliver our services, meet our legal obligations, or protect the integrity of the platform. The categories of third party with whom we may share your data are:

4.1 Payment & Financial Service Providers

To process deposits and withdrawals in BDT, tk1921 shares relevant financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners receive only the data necessary to execute the specific transaction. All payment partners operate under their own privacy and data security frameworks.

4.2 Game Studio Partners

Games on the tk1921 platform are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These studios may receive limited technical session data (such as player session token and bet amount) for the purpose of delivering the game and recording the result. Game studios do not receive your identity documents, full financial data, or contact details.

4.3 Identity Verification & Compliance Providers

tk1921 uses trusted third-party KYC and fraud screening providers to verify your identity documents and to screen account activity for AML risk indicators. These providers process personal data strictly for verification and compliance purposes and are contractually bound to handle data securely and confidentially.

4.4 Legal and Regulatory Authorities

tk1921 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. In such cases, tk1921 will disclose only the minimum data required to satisfy the legal obligation and will, where permitted, notify the affected player that such a disclosure has been made.

05 Cookies & Tracking

tk1921 uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform effectively, to maintain your login session, to remember your preferences, and to gather usage analytics that help us improve the service.

5.1 Types of Cookies Used

5.2 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. However, disabling essential cookies will impair your ability to log in to your tk1921 account and use the platform's core features. Instructions for managing cookies vary by browser and are available in your browser's help documentation.

tk1921 does not use third-party advertising cookies or cross-site tracking technologies that follow your activity outside of the tk1921 platform domain.

06 Data Retention

tk1921 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or audit obligations. The general retention periods applied by tk1921 are as follows:

• Active account data: Retained for the full duration of your active account relationship with tk1921, plus a minimum of five (5) years following account closure.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with standard financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Retained for a minimum of three (3) years from the date of the last communication in a given support thread.
• Analytics and usage data: Retained in anonymised or aggregated form for up to twenty-four (24) months from collection, then permanently anonymised or deleted.
• Marketing consent records: Retained until consent is withdrawn, plus an additional period of one (1) year to document the withdrawal.

At the end of the applicable retention period, personal data is either securely deleted, anonymised, or aggregated in a manner that no longer permits identification of any individual. Where legal obligations require longer retention than the periods above, the legal obligation takes precedence.

07 Your Rights

As a registered player on tk1921, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the tk1921 support team using the email address displayed in the footer of this page. tk1921 will respond to all valid rights requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data that tk1921 holds about you, along with information about how that data is being used.
• Right to Rectification: If any of the personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Please note that correcting identity data may trigger a re-verification check.
• Right to Erasure: In certain circumstances, you have the right to request that tk1921 delete personal data it holds about you. This right does not apply where the data is required to be retained for legal, regulatory, or contractual reasons — for example, financial transaction records retained under anti-money-laundering obligations.
• Right to Restriction of Processing: You may request that tk1921 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested, or while a legitimate-interests objection is being considered.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object at any time to processing of your personal data where that processing is based on tk1921's legitimate interests. You also have the right to object to the use of your data for direct marketing purposes, at any time and without providing justification.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

08 Security Measures

tk1921 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

• SSL/TLS Encryption: All data transmitted between your browser or device and the tk1921 platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, payment data, and personal information in transit.
• Password Security: Account passwords are stored using cryptographic hashing. tk1921 staff cannot view your password in plain text. You are responsible for choosing a strong, unique password and for keeping it confidential.
• Access Controls: Access to personal data within the tk1921 organisation is restricted on a need-to-know basis. Staff members who have access to player data are bound by confidentiality obligations and receive data security training.
• Secure Data Storage: Personal data is stored on servers that are protected by firewall, intrusion detection, and physical access controls. Sensitive data fields (such as payment account references) are encrypted at rest in addition to being encrypted in transit.
• Fraud Monitoring: Automated systems continuously monitor account activity for signs of unauthorised access, unusual transaction patterns, or credential-stuffing attempts. Suspicious activity triggers immediate security alerts and, where necessary, temporary account suspension pending investigation.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, tk1921 will notify affected players via their registered contact details without undue delay, and will take immediate remedial action to contain and investigate the incident.

While tk1921 implements robust security practices, no platform can guarantee absolute security. You share responsibility for the security of your account by choosing a strong password, not sharing your login credentials with any other person, and notifying tk1921 immediately if you suspect your account has been compromised.

09 Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tk1921 processes your personal data, please contact the tk1921 support team. Our data support team is available seven days a week to assist you.

Contact details for the tk1921 support team are displayed as plain text in the footer of every page on this site. We do not accept data-related inquiries via social media or third-party messaging platforms — please use the email address in the footer to ensure your query reaches the correct team and is handled securely.

tk1921 aims to acknowledge all data-related inquiries within two (2) business days of receipt and to provide a substantive response within a reasonable timeframe. For complex requests — such as subject access requests requiring the compilation of a full data export — additional time may be required, and we will keep you informed of progress.

9.1 Changes to This Policy

tk1921 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we provide. When material changes are made, registered players will be notified via their registered email address or via an in-platform notification on their next login. The date of the most recent update is displayed at the top of the sidebar on this page.

Continued use of the tk1921 platform following notification of a policy update constitutes acceptance of the revised Privacy Policy. If you do not accept the revised policy, you should contact the support team to discuss your options, which may include account closure and withdrawal of any remaining balance.